Beyond consultation: A new model for librarian's office hours

Susan Avery, Jim Hahn, Melissa Zilic

Research output: Contribution to journalArticlepeer-review


Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that fulfill the dual purposes of meeting the needs of term paper research counseling and library workshops. This article discusses the strategies involved in the creation and implementation of this service and examines suggestions for the future of such a service.

Original languageEnglish (US)
Pages (from-to)187-206
Number of pages20
JournalPublic Services Quarterly
Issue number3
StatePublished - 2008


  • Academic libraries
  • Hybrid services
  • Library workshops
  • Office hours
  • Reconfiguring library services
  • Research consultations
  • Undergraduates

ASJC Scopus subject areas

  • Library and Information Sciences


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