Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach

Karla Sanabria-Véaz, Simrun Sethi, Vidya Haran, Rachel Switzky

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

COVID apps are being quickly rolled out worldwide by governments and private institutions to mitigate the pandemic. This research aimed to understand the behavioral and attitudinal barriers to the widespread adoption of the Safer in Illinois app among community stakeholders at a Big Ten public university in the Midwest. Using a Human Centered Design (HCD) approach, 25 campus members were interviewed to explore (1) issues around privacy and security of data, (2) institutional trust, and (3) community norms. Interviews were conducted during Summer 2020 and were analyzed to develop recommendations for the app development team and key university administrators. Such recommendations included (1) effective and trauma-informed communication by the university about Fall 2020 reopening and the data management and privacy features of the app, (2) incorporating mental health features and an anti-racist training on the app, and (3) address technological inequities and racial health disparities around COVID-19 as an institutional policy.

Original languageEnglish (US)
Title of host publicationAdvances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021
EditorsCliff Sungsoo Shin, Giuseppe Di Bucchianico, Shuichi Fukuda, Yong-Gyun Ghim, Gianni Montagna, Cristina Carvalho
PublisherSpringer
Pages201-209
Number of pages9
ISBN (Print)9783030808280
DOIs
StatePublished - 2021
EventAHFE International Conferences on Design for Inclusion, Interdisciplinary Practice in Industrial Design, Affective and Pleasurable Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021 - Virtual, Online
Duration: Jul 25 2021Jul 29 2021

Publication series

NameLecture Notes in Networks and Systems
Volume260
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

ConferenceAHFE International Conferences on Design for Inclusion, Interdisciplinary Practice in Industrial Design, Affective and Pleasurable Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021
CityVirtual, Online
Period7/25/217/29/21

Keywords

  • COVID-19
  • Human Centered Design
  • Mental health
  • Privacy
  • Technology adoption
  • Trust

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Signal Processing
  • Computer Networks and Communications

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