Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach

Karla Sanabria-Véaz; Simrun Sethi; Vidya Haran; Rachel Switzky

doi:10.1007/978-3-030-80829-7_25

Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach

Karla Sanabria-Véaz, Simrun Sethi, Vidya Haran, Rachel Switzky

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

COVID apps are being quickly rolled out worldwide by governments and private institutions to mitigate the pandemic. This research aimed to understand the behavioral and attitudinal barriers to the widespread adoption of the Safer in Illinois app among community stakeholders at a Big Ten public university in the Midwest. Using a Human Centered Design (HCD) approach, 25 campus members were interviewed to explore (1) issues around privacy and security of data, (2) institutional trust, and (3) community norms. Interviews were conducted during Summer 2020 and were analyzed to develop recommendations for the app development team and key university administrators. Such recommendations included (1) effective and trauma-informed communication by the university about Fall 2020 reopening and the data management and privacy features of the app, (2) incorporating mental health features and an anti-racist training on the app, and (3) address technological inequities and racial health disparities around COVID-19 as an institutional policy.

Original language	English (US)
Title of host publication	Advances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021
Editors	Cliff Sungsoo Shin, Giuseppe Di Bucchianico, Shuichi Fukuda, Yong-Gyun Ghim, Gianni Montagna, Cristina Carvalho
Publisher	Springer
Pages	201-209
Number of pages	9
ISBN (Print)	9783030808280
DOIs	https://doi.org/10.1007/978-3-030-80829-7_25
State	Published - 2021
Externally published	Yes
Event	AHFE International Conferences on Design for Inclusion, Interdisciplinary Practice in Industrial Design, Affective and Pleasurable Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021 - Virtual, Online Duration: Jul 25 2021 → Jul 29 2021

Publication series

Name	Lecture Notes in Networks and Systems
Volume	260
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	AHFE International Conferences on Design for Inclusion, Interdisciplinary Practice in Industrial Design, Affective and Pleasurable Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021
City	Virtual, Online
Period	7/25/21 → 7/29/21

Keywords

COVID-19
Human Centered Design
Mental health
Privacy
Technology adoption
Trust

ASJC Scopus subject areas

Control and Systems Engineering
Signal Processing
Computer Networks and Communications

Online availability

10.1007/978-3-030-80829-7_25

Library availability

Discover UIUC Full Text

Cite this

Sanabria-Véaz, K., Sethi, S., Haran, V., & Switzky, R. (2021). Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach. In C. S. Shin, G. Di Bucchianico, S. Fukuda, Y.-G. Ghim, G. Montagna, & C. Carvalho (Eds.), Advances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021 (pp. 201-209). (Lecture Notes in Networks and Systems; Vol. 260). Springer. https://doi.org/10.1007/978-3-030-80829-7_25

Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach. / Sanabria-Véaz, Karla; Sethi, Simrun; Haran, Vidya et al.
Advances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021. ed. / Cliff Sungsoo Shin; Giuseppe Di Bucchianico; Shuichi Fukuda; Yong-Gyun Ghim; Gianni Montagna; Cristina Carvalho. Springer, 2021. p. 201-209 (Lecture Notes in Networks and Systems; Vol. 260).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Sanabria-Véaz, K, Sethi, S, Haran, V & Switzky, R 2021, Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach. in CS Shin, G Di Bucchianico, S Fukuda, Y-G Ghim, G Montagna & C Carvalho (eds), Advances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021. Lecture Notes in Networks and Systems, vol. 260, Springer, pp. 201-209, AHFE International Conferences on Design for Inclusion, Interdisciplinary Practice in Industrial Design, Affective and Pleasurable Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021, Virtual, Online, 7/25/21. https://doi.org/10.1007/978-3-030-80829-7_25

Sanabria-Véaz K, Sethi S, Haran V, Switzky R. Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach. In Shin CS, Di Bucchianico G, Fukuda S, Ghim YG, Montagna G, Carvalho C, editors, Advances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021. Springer. 2021. p. 201-209. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-030-80829-7_25

Sanabria-Véaz, Karla ; Sethi, Simrun ; Haran, Vidya et al. / Behavioral Barriers to Adoption of the Safer Illinois App : A Human-Centered Approach. Advances in Industrial Design - Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, 2021. editor / Cliff Sungsoo Shin ; Giuseppe Di Bucchianico ; Shuichi Fukuda ; Yong-Gyun Ghim ; Gianni Montagna ; Cristina Carvalho. Springer, 2021. pp. 201-209 (Lecture Notes in Networks and Systems).

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Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Online availability

Library availability

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Advances in Industrial Design: Proceedings of the AHFE 2021 Virtual Conferences on Design for Inclusion, Affective and Pleasurable Design, Interdisciplinary Practice in Industrial Design, Kansei Engineering, and Human Factors for Apparel and Textile Engineering, July 25-29, 2021, USA

Cite this