Abstract
The formal assessing of employee attitudes goes back at least to the early 1930s, beginning with attempts to understand the nature and source of employee job satisfaction and attitudes at Kimberly-Clark Corporation (Kornhauser & Sharp, 1932). Almost any textbook (e.g., Mathis & Jackson, 2010; Noe, Hollenbeck, Gerhart, & Wright, 2011) on human resource management (HRM) includes materials on attitude surveys or assessment. Notable scholarly critiques (e.g., Edwards & Fisher, 2004) on employee survey programs are also available. Indeed, there are many good reasons for investigating employee attitudes and perspectives. Surveys, interviews, observations, and the like can provide feedback regarding work conditions and policies to “monitor employee satisfaction and identify problem areas” (Blackburn & Rosen, 1993, p. 53), reveal trends over time regarding the favorableness or usefulness of policies and programs, identify strengths and weaknesses in operations, and reveal opportunities to improve work conditions and be a tool for innovative suggestions for improvement (Hargie & Tourish, 2009).
| Original language | English (US) |
|---|---|
| Title of host publication | Meeting the Challenge of Human Resource Management |
| Subtitle of host publication | A Communication Perspective |
| Editors | Vernon D. Miller, Michael E. Gorman |
| Place of Publication | New York, NY |
| Publisher | Routledge |
| Pages | 155-166 |
| Number of pages | 12 |
| ISBN (Electronic) | 9781136224973 |
| ISBN (Print) | 978-0415630214 |
| DOIs | |
| State | Published - 2014 |
| Externally published | Yes |
ASJC Scopus subject areas
- Economics, Econometrics and Finance(all)
- General Business, Management and Accounting
- General Arts and Humanities
- General Social Sciences