Assessing access: Surveying user services at library high density storage facilities

Research output: Contribution to journalArticlepeer-review


Millions of library items are held in storage locations, but how well are libraries providing access to those materials? A survey of North American research libraries was conducted to examine the services that were available at library storage facilities for researchers and students before the global pandemic, during the pandemic, and as libraries adjust and plan for the new normal as the pandemic recedes. In addition, results of previous studies of storage facilities are compared to understand historical trends in access to library materials held in storage. A better understanding of user services as a component of library storage facilities will allow libraries to better serve the needs of scholars and researchers as well as provide insight to those who may be planning future library storage facilities.

Original languageEnglish (US)
Article number102718
JournalJournal of Academic Librarianship
Issue number4
StatePublished - Jul 2023


  • Access
  • Collections
  • High density storage
  • User services

ASJC Scopus subject areas

  • Education
  • Library and Information Sciences


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