@inbook{c8789758f9e445cbb316e55bb6583eb3,
title = "Are we there yet? Co-producing success and failure in a {"}consumer-intensive{"} service context",
author = "Eileen Fischer and Otnes, \{Cele C.\} and Brynn Winegard and Li, \{Eric P.H.\} and Wilner, \{Sarah J.S.\}",
year = "2008",
month = nov,
day = "18",
doi = "10.4324/9780203886809",
language = "English (US)",
isbn = "0203886801",
pages = "101--113",
editor = "Sherry, \{John F\} and Eileen Fischer",
booktitle = "Explorations in Consumer Culture Theory",
publisher = "Routledge",
address = "United States",
}