TY - JOUR
T1 - Analysis of Problems in Routine Controller-Pilot Communication
AU - Morrow, Daniel
AU - Lee, Alfred
AU - Rodvold, Michelle
N1 - Funding Information:
This research was supported by the National Aeronautics and Space Administration Ames Research Center under Contract 2000-00342240, awarded to Sterling Software.
PY - 1993/10
Y1 - 1993/10
N2 - Previous studies of controller-pilot communication have identified communication problems but not how often or why they occur. A more complete picture of these problems requires an understanding of how controllers and pilots successfully communicate during routine operations. We describe a field study of routine controllerpilot communication and the problems that disrupt this communication. Guided by a model of collaboration during communication, voice tapes of communication during terminal operations were coded d analyzed. Two kinds of communication problems were examined: (a) procedural deviations (e.g., partial readbacks) and (b) inaccuracies (e.g., incorrect readbacks). The results suggest that these problems are infrequent events in routine communication. However, they are associated with communication factors such as air traffic control message length and composition and traffic level. These relations suggest potential causes of problems that disrupt routine controllerpilot communication.
AB - Previous studies of controller-pilot communication have identified communication problems but not how often or why they occur. A more complete picture of these problems requires an understanding of how controllers and pilots successfully communicate during routine operations. We describe a field study of routine controllerpilot communication and the problems that disrupt this communication. Guided by a model of collaboration during communication, voice tapes of communication during terminal operations were coded d analyzed. Two kinds of communication problems were examined: (a) procedural deviations (e.g., partial readbacks) and (b) inaccuracies (e.g., incorrect readbacks). The results suggest that these problems are infrequent events in routine communication. However, they are associated with communication factors such as air traffic control message length and composition and traffic level. These relations suggest potential causes of problems that disrupt routine controllerpilot communication.
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U2 - 10.1207/s15327108ijap0304_3
DO - 10.1207/s15327108ijap0304_3
M3 - Article
AN - SCOPUS:0013542832
SN - 1050-8414
VL - 3
SP - 285
EP - 302
JO - The International Journal of Aviation Psychology
JF - The International Journal of Aviation Psychology
IS - 4
ER -