Analysis of Problems in Routine Controller-Pilot Communication

Daniel Morrow, Alfred Lee, Michelle Rodvold

Research output: Contribution to journalArticlepeer-review

Abstract

Previous studies of controller-pilot communication have identified communication problems but not how often or why they occur. A more complete picture of these problems requires an understanding of how controllers and pilots successfully communicate during routine operations. We describe a field study of routine controllerpilot communication and the problems that disrupt this communication. Guided by a model of collaboration during communication, voice tapes of communication during terminal operations were coded d analyzed. Two kinds of communication problems were examined: (a) procedural deviations (e.g., partial readbacks) and (b) inaccuracies (e.g., incorrect readbacks). The results suggest that these problems are infrequent events in routine communication. However, they are associated with communication factors such as air traffic control message length and composition and traffic level. These relations suggest potential causes of problems that disrupt routine controllerpilot communication.

Original languageEnglish (US)
Pages (from-to)285-302
Number of pages18
JournalThe International Journal of Aviation Psychology
Volume3
Issue number4
DOIs
StatePublished - Oct 1993
Externally publishedYes

ASJC Scopus subject areas

  • Education
  • Aerospace Engineering
  • Applied Psychology
  • Computer Science Applications

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