TY - GEN
T1 - An examination of dispositional trust in human and autonomous system interactions
AU - Ferronato, Priscilla
AU - Bashir, Masooda
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2020.
PY - 2020
Y1 - 2020
N2 - The rapid advancement of technology has changed the human and AS interactions, blurring the boundaries of what must be a human or automation action. The successfully implementation of human-in-the-loop is essential for the new relationship between humans and AS, in which control is shared and a team-mate collaboration arises. We believe that only through the best understanding of human factors and individual differences it will be possible to work towards the formation and calibration of trust in human and AS interactions. Therefore, this study conducted an online questionnaire to investigate the influence of personality traits, culture orientation, and individual differences on dispositional trust, as an effort to map out humans’ baseline trust in autonomous systems. We found that while some factors presented significant relation with trust in autonomous systems when analyzed as an isolated variable, such as agreeableness trait, they do not have significant results when investigated concomitantly to other factors. Thus, we were able to identify that some individual differences – cultural values, extrovertion trait, and age – presented stronger influence on the dispositional trust in automation. Thus, our study provides valuable information about human factors that mediate trust, which supports the optimization and improvement of the overall interaction between humans and autonomous systems.
AB - The rapid advancement of technology has changed the human and AS interactions, blurring the boundaries of what must be a human or automation action. The successfully implementation of human-in-the-loop is essential for the new relationship between humans and AS, in which control is shared and a team-mate collaboration arises. We believe that only through the best understanding of human factors and individual differences it will be possible to work towards the formation and calibration of trust in human and AS interactions. Therefore, this study conducted an online questionnaire to investigate the influence of personality traits, culture orientation, and individual differences on dispositional trust, as an effort to map out humans’ baseline trust in autonomous systems. We found that while some factors presented significant relation with trust in autonomous systems when analyzed as an isolated variable, such as agreeableness trait, they do not have significant results when investigated concomitantly to other factors. Thus, we were able to identify that some individual differences – cultural values, extrovertion trait, and age – presented stronger influence on the dispositional trust in automation. Thus, our study provides valuable information about human factors that mediate trust, which supports the optimization and improvement of the overall interaction between humans and autonomous systems.
KW - Autonomous systems
KW - Cultural orientation
KW - Personality
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=85088753478&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85088753478&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49065-2_30
DO - 10.1007/978-3-030-49065-2_30
M3 - Conference contribution
AN - SCOPUS:85088753478
SN - 9783030490645
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 420
EP - 435
BT - Human-Computer Interaction. Human Values and Quality of Life - Thematic Area, HCI 2020, Held as Part of the 22nd International Conference, HCII 2020, Proceedings
A2 - Kurosu, Masaaki
PB - Springer
T2 - Thematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Y2 - 19 July 2020 through 24 July 2020
ER -