An examination of dispositional trust in human and autonomous system interactions

Priscilla Ferronato, Masooda Bashir

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The rapid advancement of technology has changed the human and AS interactions, blurring the boundaries of what must be a human or automation action. The successfully implementation of human-in-the-loop is essential for the new relationship between humans and AS, in which control is shared and a team-mate collaboration arises. We believe that only through the best understanding of human factors and individual differences it will be possible to work towards the formation and calibration of trust in human and AS interactions. Therefore, this study conducted an online questionnaire to investigate the influence of personality traits, culture orientation, and individual differences on dispositional trust, as an effort to map out humans’ baseline trust in autonomous systems. We found that while some factors presented significant relation with trust in autonomous systems when analyzed as an isolated variable, such as agreeableness trait, they do not have significant results when investigated concomitantly to other factors. Thus, we were able to identify that some individual differences – cultural values, extrovertion trait, and age – presented stronger influence on the dispositional trust in automation. Thus, our study provides valuable information about human factors that mediate trust, which supports the optimization and improvement of the overall interaction between humans and autonomous systems.

Original languageEnglish (US)
Title of host publicationHuman-Computer Interaction. Human Values and Quality of Life - Thematic Area, HCI 2020, Held as Part of the 22nd International Conference, HCII 2020, Proceedings
EditorsMasaaki Kurosu
PublisherSpringer
Pages420-435
Number of pages16
ISBN (Print)9783030490645
DOIs
StatePublished - 2020
EventThematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: Jul 19 2020Jul 24 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12183 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceThematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
CountryDenmark
CityCopenhagen
Period7/19/207/24/20

Keywords

  • Autonomous systems
  • Cultural orientation
  • Personality
  • Trust

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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