An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model

Wen Hsien Tsai, Michael J. Shaw, Yi Wen Fan, Jau Yang Liu, Kuen Chang Lee, Hui Chiao Chen

Research output: Contribution to journalArticlepeer-review

Abstract

In recent years many companies have improved their business performance and competitive position by implementation of enterprise resource planning (ERP) systems. This study goes beyond the boundaries of an individual organization to develop an integrated framework for successful implementation of ERP systems. We also discuss the internal/external facilitators which make this possible. Meanwhile, the authors utilize the SERVQUAL instrument, project management and information systems success theory in our empirically investigation of the roles and interdependent relationships of system vendors, consultants, project management and system performance, based on existing measures suitable for this study. The results reveal a significant causal relationship between system providers, implementation consultants and project management, and project to system performance, except directly from SERVQUAL to system performance. It is believed that an understanding of the relationships between the relevant factors for ERP success is necessary to satisfy the adopter's requirement, both practically and theoretically.

Original languageEnglish (US)
Pages (from-to)480-490
Number of pages11
JournalDecision Support Systems
Volume50
Issue number2
DOIs
StatePublished - Jan 2011

Keywords

  • Enterprise resource planning (ERP)
  • Implementation consultant
  • Information systems success
  • Project management (PM)
  • SERVQUAL
  • System performance
  • System vendor

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management

Fingerprint Dive into the research topics of 'An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model'. Together they form a unique fingerprint.

Cite this