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AIM-HI: A framework for request routing in large-scale IT global service delivery
Asheq Khan
, Hani Jamjoom
,
Jimeng Sun
Research output
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Article
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peer-review
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Keyphrases
Information Technology
100%
Service Delivery
100%
Global Services
100%
Historical Information
100%
Incident Management
100%
Request Routing
100%
Fuzzy Request
50%
Accurate Diagnosis
25%
Support Groups
25%
System User
25%
Network Technology
25%
Support Information
25%
Operational System
25%
User-generated
25%
System Issues
25%
Not Working
25%
Information Technology Systems
25%
Group Technology
25%
Quick Diagnosis
25%
Information Technology Professionals
25%
Information Technology Service Management
25%
Service Management System
25%
Autonomous Routing
25%
Incident Management System
25%
Computer Science
Service Delivery
100%
Historical Information
100%
Incident Management
100%
Information Technology
100%
Technology System
20%
Operational System
20%
Network Technology
20%
Information Technology Service Management
20%
Chemical Engineering
Scalability
100%