TY - JOUR
T1 - Advisor Interaction Goals and Verbal Messages
T2 - Merging a Multiple Goals Approach and the Integrated Model of Advice Giving
AU - Guntzviller, Lisa M.
AU - Pulido, Manuel D.
AU - Liao, Danni
AU - Butkowski, Chelsea P.
N1 - Funding Information:
The authors thank Erina MacGeorge and the two reviewers for their helpful suggestions and guidance with this article. The author(s) received no financial support for the research, authorship, and/or publication of this article.
Publisher Copyright:
© The Author(s) 2020.
PY - 2020/6/1
Y1 - 2020/6/1
N2 - Based on the integrated model of advice giving and theorizing about interaction goals, we examined how advisors’ goal intensity and complexity predicted perceptions of advisor harmfulness and helpfulness. We also examined predictors of goal intensity and complexity, such as advisors’ relational satisfaction with recipients, which generally increased goal intensity and complexity. Recipients and advisors rated advisors’ behaviors as more helpful when advisors reported greater intensity of the problem-solving goal but not the other three goals (emotional support, eliciting disclosure, and facilitating reappraisal). However, recipients and advisors rated advisors’ behaviors as more harmful when advisors had low versus moderate or high goal complexity. Qualitative analyses of conversation transcripts revealed patterns of interaction behavior associated with goal intensity and complexity. We discuss how goal intensity and complexity may relate to advisors’ messages and interaction patterns during the conversation, and therefore recipient and advisor perceptions of advisors’ helpfulness and harmfulness.
AB - Based on the integrated model of advice giving and theorizing about interaction goals, we examined how advisors’ goal intensity and complexity predicted perceptions of advisor harmfulness and helpfulness. We also examined predictors of goal intensity and complexity, such as advisors’ relational satisfaction with recipients, which generally increased goal intensity and complexity. Recipients and advisors rated advisors’ behaviors as more helpful when advisors reported greater intensity of the problem-solving goal but not the other three goals (emotional support, eliciting disclosure, and facilitating reappraisal). However, recipients and advisors rated advisors’ behaviors as more harmful when advisors had low versus moderate or high goal complexity. Qualitative analyses of conversation transcripts revealed patterns of interaction behavior associated with goal intensity and complexity. We discuss how goal intensity and complexity may relate to advisors’ messages and interaction patterns during the conversation, and therefore recipient and advisor perceptions of advisors’ helpfulness and harmfulness.
KW - advice
KW - emotional support
KW - goal structure
KW - integrated model of advice giving
KW - interaction goals
UR - http://www.scopus.com/inward/record.url?scp=85084633040&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85084633040&partnerID=8YFLogxK
U2 - 10.1177/0261927X20912260
DO - 10.1177/0261927X20912260
M3 - Article
AN - SCOPUS:85084633040
VL - 39
SP - 292
EP - 317
JO - Journal of Language and Social Psychology
JF - Journal of Language and Social Psychology
SN - 0261-927X
IS - 3
ER -