Addressing Cognitive and Emotional Barriers in Parent-Clinician Communication through Behavioral Visualization Webtools

Ha Kyung Kong, Karrie Karahalios

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Effective communication between clinicians and parents of young children with developmental delays can decrease parents' anxiety, help them handle bad news, and improve their adherence to proposed interventions. However, parents have reported dissatisfaction regarding their current communication with clinicians, and they face cognitive and emotional challenges when discussing their child's developmental delays. In this paper, we present visualization as a facilitator of parent-clinician communication and how it could address existing communication challenges. Parents and clinicians anticipated visualization webtools would aid their communication by helping parents gain a better understanding of their child, acting as objective evidence, and highlighting the strength of the child as well as important medical concepts. In addition, visualization can act as a longitudinal record, helping parents track, explore, and share their child's developmental progress. Finally, we propose visualization as a tool to guide parents in their transition from feeling emotional and disempowered to advocating with confidence.

Original languageEnglish (US)
Title of host publicationCHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450367080
DOIs
StatePublished - Apr 21 2020
Event2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020 - Honolulu, United States
Duration: Apr 25 2020Apr 30 2020

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020
CountryUnited States
CityHonolulu
Period4/25/204/30/20

Keywords

  • clinical communication
  • developmental delays
  • visualization

ASJC Scopus subject areas

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction
  • Software

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