TY - JOUR
T1 - A User-Centric Evaluation of Smart Home Resolution Approaches for Conflicts Between Routines
AU - Zaidi, Ali
AU - Yang, Rui
AU - Koshy, Vinay
AU - Cobb, Camille
AU - Gupta, Indranil
AU - Karahalios, Karrie
N1 - Funding Information:
We would like to thank all our survey participants for contributing their time and valuable data. We would also like to thank the Social Systems Group, the Social Spaces Group, The Center for Just Infrastructures, and the Distributed Protocols Research Group (DPRG) for their feedback on the early drafts of our surveys as well as this paper. Finally, we would like to thank the Illinois Statistics Office for providing guidance on how to conduct and interpret complex quantitative analyses of our data. This project was supported in part by NSF CNS 1908888, a University of Illinois College of Engineering Strategic Initiatives Program grant, and a gift grant from Capital One.
Publisher Copyright:
© 2023 ACM.
PY - 2023/3/28
Y1 - 2023/3/28
N2 - With the increasing adoption of smart home devices, users rely on device automation to control their homes. This automation commonly comes in the form of smart home routines, an abstraction available via major vendors. Yet, questions remain about how a system should best handle conflicts in which different routines access the same devices simultaneously. In particular - -among the myriad ways a smart home system could handle conflicts, which of them are currently utilized by existing systems, and which ones result in the highest user satisfaction? We investigate the first question via a survey of existing literature and find a set of conditions, modifications, and system strategies related to handling conflicts. We answer the second question via a scenario-based Mechanical-Turk survey of users interested in owning smart home devices and current smart home device owners (N=197). We find that: (i) there is no context-agnostic strategy that always results in high user satisfaction, and (ii) users' personal values frequently form the basis for shaping their expectations of how routines should execute.
AB - With the increasing adoption of smart home devices, users rely on device automation to control their homes. This automation commonly comes in the form of smart home routines, an abstraction available via major vendors. Yet, questions remain about how a system should best handle conflicts in which different routines access the same devices simultaneously. In particular - -among the myriad ways a smart home system could handle conflicts, which of them are currently utilized by existing systems, and which ones result in the highest user satisfaction? We investigate the first question via a survey of existing literature and find a set of conditions, modifications, and system strategies related to handling conflicts. We answer the second question via a scenario-based Mechanical-Turk survey of users interested in owning smart home devices and current smart home device owners (N=197). We find that: (i) there is no context-agnostic strategy that always results in high user satisfaction, and (ii) users' personal values frequently form the basis for shaping their expectations of how routines should execute.
KW - execution
KW - routine
KW - smart home
KW - user satisfaction
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U2 - 10.1145/3581997
DO - 10.1145/3581997
M3 - Article
AN - SCOPUS:85152476292
SN - 2474-9567
VL - 7
JO - Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies
JF - Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies
IS - 1
M1 - 45
ER -