A unified framework for managing Web-based services

Fu Ren Lin, Michael J. Shaw, Michael Y. Chuang

Research output: Contribution to journalArticlepeer-review


The emergence of Web technologies enables a variety of Web-based service applications, which can be examined from business process integration, supply chain management, and knowledge management perspectives. To categorize existing Web-based services while foreseeing potential new types, a unified view is needed to represent the structures and processes of Web-based services. This paper proposes a general framework to identify essential structures and operations of Web-based services, and then models these components. We articulate the framework with Web technologies, such as Web service and semantic Web, multi-agent and peer-to-peer, and Web information retrieval and mining. Two comprehensive examples in insurance and knowledge services are used to elaborate the use of Web-based service framework in fulfilling business processes. This study synthesizes essential structures and processes of Web-based services to build a framework for researchers and practitioners to develop Web-based services and techniques.

Original languageEnglish (US)
Pages (from-to)299-322
Number of pages24
JournalInformation Systems and e-Business Management
Issue number3
StatePublished - Oct 2005


  • Business process integration
  • Knowledge management
  • Multi-agent
  • Peer-to-peer
  • Supply chain management
  • Transactive memory
  • Web mining
  • Web service

ASJC Scopus subject areas

  • Information Systems


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