A Theoretical Model for Trust in Automated Systems

Masooda Bashir, Kevin Hoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The concept of trust in automation has received a great deal of attention in recent years in response to modern society’s ever-increasing usage of automated systems. Researchers have used a variety of different automated systems in unique experimental paradigms to identify factors that regulate the trust formation process. In this work-in-progress report, we propose a preliminary, theoretical model of factors that influence trust in automation. Our model utilizes three layers of analysis (dispositional trust, situational trust, and learned trust) to explain the variability of trust in a wide range of circumstances. We are in the process of verifying certain aspects of the model empirically, but our current framework provides a useful perspective for future investigations into the intricacies of trust in automated systems.

Original languageEnglish (US)
Title of host publicationCHI EA 2013 - Extended Abstracts on Human Factors in Computing Systems
Subtitle of host publicationChanging Perspectives
EditorsMichel Beaudouin-Lafon, Patrick Baudisch, Wendy E. Mackay
PublisherAssociation for Computing Machinery
Pages115-120
Number of pages6
ISBN (Electronic)9781450318990
DOIs
StatePublished - Apr 27 2013
Event31st Annual CHI Conference on Human Factors in Computing Systems:, CHI EA 2013 - Paris, France
Duration: Apr 27 2013May 2 2013

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2013-April

Other

Other31st Annual CHI Conference on Human Factors in Computing Systems:, CHI EA 2013
Country/TerritoryFrance
CityParis
Period4/27/135/2/13

Keywords

  • Automation
  • Human Factors
  • Human-computer Interaction
  • Trust

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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