@inproceedings{96817f47501d4f02940ecaef2294da01,
title = "A Theoretical Model for Trust in Automated Systems",
abstract = "The concept of trust in automation has received a great deal of attention in recent years in response to modern society{\textquoteright}s ever-increasing usage of automated systems. Researchers have used a variety of different automated systems in unique experimental paradigms to identify factors that regulate the trust formation process. In this work-in-progress report, we propose a preliminary, theoretical model of factors that influence trust in automation. Our model utilizes three layers of analysis (dispositional trust, situational trust, and learned trust) to explain the variability of trust in a wide range of circumstances. We are in the process of verifying certain aspects of the model empirically, but our current framework provides a useful perspective for future investigations into the intricacies of trust in automated systems.",
keywords = "Automation, Human Factors, Human-computer Interaction, Trust",
author = "Masooda Bashir and Kevin Hoff",
year = "2013",
month = apr,
day = "27",
doi = "10.1145/2468356.2468378",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "115--120",
editor = "Michel Beaudouin-Lafon and Patrick Baudisch and Mackay, {Wendy E.}",
booktitle = "CHI EA 2013 - Extended Abstracts on Human Factors in Computing Systems",
note = "31st Annual CHI Conference on Human Factors in Computing Systems:, CHI EA 2013 ; Conference date: 27-04-2013 Through 02-05-2013",
}