A service-oriented algebra for optimizing the management of service requests

Roman Vaculín, Yi Min Chee, Daniel V. Oppenheim, Lav R. Varshney

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The Work-as-a-Service (WaaS) paradigm models work engagements as compositions of service requests, with the intention of separating the work coordination and enactment. In this chapter we present a definition of the WaaS conceptual meta-model a WaaS protocol, based on algebraic ideas from the area of business artifacts, that enables work decomposition, delegation, control, and enactment. The metamodel supports management and coordination during planning and enactment of work. The essential part is a coordination lifecycle, consisting of loosely coupled milestones, domain-specific information attributes, and sets of abstract observable activities to be performed. The presented service-oriented algebra consists of operations for coordination lifecycles when encapsulated service requests are torn, merged, paused, and resumed. The meta-model and protocol presented in this chapter are independent from the specific coordination enactment model which may employ centralized coordination, fully distributed coordination, or other models of coordination between requestors and providers under various optimization objectives.

Original languageEnglish (US)
Title of host publicationMaximizing Management Performance and Quality with Service Analytics
PublisherIGI Global
Pages337-365
Number of pages29
ISBN (Electronic)9781466684973
ISBN (Print)1466684968, 9781466684966
DOIs
StatePublished - Aug 12 2015

Fingerprint

Service-oriented
Enactment
Metamodel
Life cycle
Planning
Paradigm
Management support
Work engagement
Decomposition
Delegation

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Cite this

Vaculín, R., Chee, Y. M., Oppenheim, D. V., & Varshney, L. R. (2015). A service-oriented algebra for optimizing the management of service requests. In Maximizing Management Performance and Quality with Service Analytics (pp. 337-365). IGI Global. https://doi.org/10.4018/978-1-4666-8496-6.ch012

A service-oriented algebra for optimizing the management of service requests. / Vaculín, Roman; Chee, Yi Min; Oppenheim, Daniel V.; Varshney, Lav R.

Maximizing Management Performance and Quality with Service Analytics. IGI Global, 2015. p. 337-365.

Research output: Chapter in Book/Report/Conference proceedingChapter

Vaculín, R, Chee, YM, Oppenheim, DV & Varshney, LR 2015, A service-oriented algebra for optimizing the management of service requests. in Maximizing Management Performance and Quality with Service Analytics. IGI Global, pp. 337-365. https://doi.org/10.4018/978-1-4666-8496-6.ch012
Vaculín R, Chee YM, Oppenheim DV, Varshney LR. A service-oriented algebra for optimizing the management of service requests. In Maximizing Management Performance and Quality with Service Analytics. IGI Global. 2015. p. 337-365 https://doi.org/10.4018/978-1-4666-8496-6.ch012
Vaculín, Roman ; Chee, Yi Min ; Oppenheim, Daniel V. ; Varshney, Lav R. / A service-oriented algebra for optimizing the management of service requests. Maximizing Management Performance and Quality with Service Analytics. IGI Global, 2015. pp. 337-365
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