Abstract
The Work-as-a-Service (WaaS) paradigm models work engagements as compositions of service requests, with the intention of separating the work coordination and enactment. In this chapter we present a definition of the WaaS conceptual meta-model a WaaS protocol, based on algebraic ideas from the area of business artifacts, that enables work decomposition, delegation, control, and enactment. The metamodel supports management and coordination during planning and enactment of work. The essential part is a coordination lifecycle, consisting of loosely coupled milestones, domain-specific information attributes, and sets of abstract observable activities to be performed. The presented service-oriented algebra consists of operations for coordination lifecycles when encapsulated service requests are torn, merged, paused, and resumed. The meta-model and protocol presented in this chapter are independent from the specific coordination enactment model which may employ centralized coordination, fully distributed coordination, or other models of coordination between requestors and providers under various optimization objectives.
| Original language | English (US) |
|---|---|
| Title of host publication | Maximizing Management Performance and Quality with Service Analytics |
| Publisher | IGI Global |
| Pages | 337-365 |
| Number of pages | 29 |
| ISBN (Electronic) | 9781466684973 |
| ISBN (Print) | 1466684968, 9781466684966 |
| DOIs | |
| State | Published - Aug 12 2015 |
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ASJC Scopus subject areas
- Economics, Econometrics and Finance(all)
- Business, Management and Accounting(all)
Cite this
A service-oriented algebra for optimizing the management of service requests. / Vaculín, Roman; Chee, Yi Min; Oppenheim, Daniel V.; Varshney, Lav R.
Maximizing Management Performance and Quality with Service Analytics. IGI Global, 2015. p. 337-365.Research output: Chapter in Book/Report/Conference proceeding › Chapter
}
TY - CHAP
T1 - A service-oriented algebra for optimizing the management of service requests
AU - Vaculín, Roman
AU - Chee, Yi Min
AU - Oppenheim, Daniel V.
AU - Varshney, Lav R.
PY - 2015/8/12
Y1 - 2015/8/12
N2 - The Work-as-a-Service (WaaS) paradigm models work engagements as compositions of service requests, with the intention of separating the work coordination and enactment. In this chapter we present a definition of the WaaS conceptual meta-model a WaaS protocol, based on algebraic ideas from the area of business artifacts, that enables work decomposition, delegation, control, and enactment. The metamodel supports management and coordination during planning and enactment of work. The essential part is a coordination lifecycle, consisting of loosely coupled milestones, domain-specific information attributes, and sets of abstract observable activities to be performed. The presented service-oriented algebra consists of operations for coordination lifecycles when encapsulated service requests are torn, merged, paused, and resumed. The meta-model and protocol presented in this chapter are independent from the specific coordination enactment model which may employ centralized coordination, fully distributed coordination, or other models of coordination between requestors and providers under various optimization objectives.
AB - The Work-as-a-Service (WaaS) paradigm models work engagements as compositions of service requests, with the intention of separating the work coordination and enactment. In this chapter we present a definition of the WaaS conceptual meta-model a WaaS protocol, based on algebraic ideas from the area of business artifacts, that enables work decomposition, delegation, control, and enactment. The metamodel supports management and coordination during planning and enactment of work. The essential part is a coordination lifecycle, consisting of loosely coupled milestones, domain-specific information attributes, and sets of abstract observable activities to be performed. The presented service-oriented algebra consists of operations for coordination lifecycles when encapsulated service requests are torn, merged, paused, and resumed. The meta-model and protocol presented in this chapter are independent from the specific coordination enactment model which may employ centralized coordination, fully distributed coordination, or other models of coordination between requestors and providers under various optimization objectives.
UR - http://www.scopus.com/inward/record.url?scp=84957067306&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84957067306&partnerID=8YFLogxK
U2 - 10.4018/978-1-4666-8496-6.ch012
DO - 10.4018/978-1-4666-8496-6.ch012
M3 - Chapter
AN - SCOPUS:84957067306
SN - 1466684968
SN - 9781466684966
SP - 337
EP - 365
BT - Maximizing Management Performance and Quality with Service Analytics
PB - IGI Global
ER -