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A rubric and methodology for benchmarking referral goals
David Ward
, Jo Ann Jacoby
University Library
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Keyphrases
Design Methodology
100%
Positive Impact
100%
Assessment Data
100%
Academic Libraries
100%
Traditional Data
100%
Management Approach
100%
Chat Transcripts
100%
Data Scaling
100%
Effort Estimation
100%
Qualitative Factors
100%
Single Institution
100%
Referral Quality
100%
Library Policy
100%
Question Category
100%
Quantitative Factors
100%
Reference Management
100%
Training Management
100%
Social Sciences
Personnel
100%
Academic Libraries
100%
Management Approach
100%
Information/Library Policy
100%
Nursing and Health Professions
Patient Referral
100%
Epileptic Absence
8%