"a Painless Way to Learn:" Designing an Interactive Storytelling Voice User Interface to Engage Older Adults in Informal Health Information Learning

Smit Desai, Morgan Lundy, Jessie Chin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

We present "Mystery Agent,"an interactive storytelling voice user interface (VUI) equipped with self-regulated learning strategies to deliver informal health-related learning to older adults through a murder mystery story. We conducted a mixed methods user study with 10 older adults to evaluate Mystery Agent, using usability and perception-based questionnaires, followed by a semi-structured interview and co-design activity to generate design insights and identify design priorities. We found older adults had a positive experience interacting with Mystery Agent and considered storytelling to be an appropriate and engaging way to learn health information. However, older adults identified credibility, compassion, and control as crucial factors influencing long-term use. To address this, we present design guidelines using Mystery Agent as an example to help practitioners and researchers devise novel solutions to address the informal health information learning needs of older adults.

Original languageEnglish (US)
Title of host publicationProceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023
PublisherAssociation for Computing Machinery
ISBN (Electronic)9798400700149
DOIs
StatePublished - Jul 19 2023
Event5th International Conference on Conversational User Interfaces, CUI 2023 - Eindhoven, Netherlands
Duration: Jul 19 2023Jul 21 2023

Publication series

NameProceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023

Conference

Conference5th International Conference on Conversational User Interfaces, CUI 2023
Country/TerritoryNetherlands
CityEindhoven
Period7/19/237/21/23

Keywords

  • Accessibility
  • Health Information
  • Informal Learning
  • Older Adults
  • Storytelling
  • Voice Assistants
  • Voice User Interfaces

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Software

Fingerprint

Dive into the research topics of '"a Painless Way to Learn:" Designing an Interactive Storytelling Voice User Interface to Engage Older Adults in Informal Health Information Learning'. Together they form a unique fingerprint.

Cite this