Abstract
This article uses a machine learning algorithm to demonstrate a proof-of-concept case for moderating and managing online comments as a form of content moderation, which is an emerging area of interest for technical and professional communication (TPC) researchers. The algorithm sorts comments by topical similarity to a reference comment/article rather than display comments by linear time and popularity. This approach has the practical benefit of enabling TPC researchers to reconceptualize content display systems in dynamic ways.
Original language | English (US) |
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Pages (from-to) | 4–14 |
Journal | Communication Design Quarterly |
Volume | 9 |
Issue number | 2 |
DOIs | |
State | Published - Jul 2021 |
Keywords
- Content moderation
- Online comments
- Forum design
- Topic modeling
- Machine learning