One cannot manage information quality (IQ) without first being able to measure it meaningfully and establishing a causal connection between the source of IQ change, the IQ problem types, the types of activities affected, and their implications. In this article we propose a general IQ assessment framework. In contrast to context-specific IQ assessment models, which usually focus on a few variables determined by local needs, our framework consists of comprehensive typologies of IQ problems, related activities, and a taxonomy of IQ dimensions organized in a systematic way based on sound theories and practices. The framework can be used as a knowledge resource and as a guide for developing IQ measurement models for many different settings. The framework was validated and refined by developing specific IQ measurement models for two large-scale collections of two large classes of information objects: Simple Dublin Core records and online encyclopedia articles.

Original languageEnglish (US)
Pages (from-to)1720-1733
Number of pages14
JournalJournal of the American Society for Information Science and Technology
Issue number12
StatePublished - Oct 2007

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications
  • Artificial Intelligence


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