A Conversational‐Mode Airline Information and Reservation System Using Speech Input and Output

S. E. Levinson, K. L. Shipley

Research output: Contribution to journalArticle

Abstract

We describe a conversational‐mode, speech‐understanding system which enables its user to make airline reservations and obtain timetable information through a spoken dialog. The system is structured as a three‐level hierarchy consisting of an acoustic word recognizer, a syntax analyzer, and a semantic processor. The semantic level controls an audio response system making two‐way speech communication possible. The system is highly robust and operates on‐line in a few times real time on a laboratory minicomputer. The speech communication channel is a standard telephone set connected to the computer by an ordinary dialed‐up line.

Original languageEnglish (US)
Pages (from-to)119-137
Number of pages19
JournalBell System Technical Journal
Volume59
Issue number1
DOIs
StatePublished - Jan 1980

Fingerprint

Reservation systems
Speech communication
Information systems
Semantics
Telephone sets
Minicomputers
Level control
Acoustics

ASJC Scopus subject areas

  • Engineering(all)

Cite this

A Conversational‐Mode Airline Information and Reservation System Using Speech Input and Output. / Levinson, S. E.; Shipley, K. L.

In: Bell System Technical Journal, Vol. 59, No. 1, 01.1980, p. 119-137.

Research output: Contribution to journalArticle

@article{47bca8be463a4c40beb9441c7d620848,
title = "A Conversational‐Mode Airline Information and Reservation System Using Speech Input and Output",
abstract = "We describe a conversational‐mode, speech‐understanding system which enables its user to make airline reservations and obtain timetable information through a spoken dialog. The system is structured as a three‐level hierarchy consisting of an acoustic word recognizer, a syntax analyzer, and a semantic processor. The semantic level controls an audio response system making two‐way speech communication possible. The system is highly robust and operates on‐line in a few times real time on a laboratory minicomputer. The speech communication channel is a standard telephone set connected to the computer by an ordinary dialed‐up line.",
author = "Levinson, {S. E.} and Shipley, {K. L.}",
year = "1980",
month = "1",
doi = "10.1002/j.1538-7305.1980.tb02997.x",
language = "English (US)",
volume = "59",
pages = "119--137",
journal = "Bell Labs Technical Journal",
issn = "1089-7089",
publisher = "John Wiley and Sons Inc.",
number = "1",

}

TY - JOUR

T1 - A Conversational‐Mode Airline Information and Reservation System Using Speech Input and Output

AU - Levinson, S. E.

AU - Shipley, K. L.

PY - 1980/1

Y1 - 1980/1

N2 - We describe a conversational‐mode, speech‐understanding system which enables its user to make airline reservations and obtain timetable information through a spoken dialog. The system is structured as a three‐level hierarchy consisting of an acoustic word recognizer, a syntax analyzer, and a semantic processor. The semantic level controls an audio response system making two‐way speech communication possible. The system is highly robust and operates on‐line in a few times real time on a laboratory minicomputer. The speech communication channel is a standard telephone set connected to the computer by an ordinary dialed‐up line.

AB - We describe a conversational‐mode, speech‐understanding system which enables its user to make airline reservations and obtain timetable information through a spoken dialog. The system is structured as a three‐level hierarchy consisting of an acoustic word recognizer, a syntax analyzer, and a semantic processor. The semantic level controls an audio response system making two‐way speech communication possible. The system is highly robust and operates on‐line in a few times real time on a laboratory minicomputer. The speech communication channel is a standard telephone set connected to the computer by an ordinary dialed‐up line.

UR - http://www.scopus.com/inward/record.url?scp=0018963932&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0018963932&partnerID=8YFLogxK

U2 - 10.1002/j.1538-7305.1980.tb02997.x

DO - 10.1002/j.1538-7305.1980.tb02997.x

M3 - Article

AN - SCOPUS:0018963932

VL - 59

SP - 119

EP - 137

JO - Bell Labs Technical Journal

JF - Bell Labs Technical Journal

SN - 1089-7089

IS - 1

ER -