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Yang Gao

 https://orcid.org/0000-0001-8211-4703
  • 8 Conference contribution
  • 7 Article
  • 3 Working paper
  • 1 Paper
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Conference contribution

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  • 2024

    She? The Role of Perceived Agent Gender in Social Media Customer Service

    Ke, J., Gao, Y., Rui, H. & Sun, S., 2024, Proceedings of the 57th Annual Hawaii International Conference on System Sciences, HICSS 2024. Bui, T. X. (ed.). IEEE Computer Society, p. 1796-1805 10 p. (Proceedings of the Annual Hawaii International Conference on System Sciences).

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • 2023

    She? The Role of Perceived Agent Gender in Social Media Customer Service

    Ke, J., Gao, Y., Rui, H. & Sun, S., 2023, International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems, (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • The Effect of Online Follow-up Services on Offline and Online Physician Demand: Evidence from Chronic Disease Physicians

    Zhao, A., Tang, Q. & Gao, Y., 2023, PACIS 2023 Proceedings. Vol. 92. 1405

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • 2021

    Chronic complainers or increased awareness? The dynamics of social media customer service

    Sun, S., Gao, Y. & Rui, H., 2021, Proceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021. Bui, T. X. (ed.). IEEE Computer Society, p. 6525-6534 10 p. (Proceedings of the Annual Hawaii International Conference on System Sciences; vol. 2020-January).

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

    Open Access

  • Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry

    Gao, Y., Duan, W. & Rui, H., 2021, 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". Association for Information Systems, (42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action").

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • The value of humanization in customer service

    Gao, Y., Rui, H. & Sun, S., 2021, Proceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021. Bui, T. X. (ed.). IEEE Computer Society, p. 5536-5545 10 p. (Proceedings of the Annual Hawaii International Conference on System Sciences; vol. 2020-January).

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • 2020

    Business practice of social media - Platform and customer service adoption

    Sun, S., Gao, Y. & Rui, H., 2020, International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global. Association for Information Systems, (International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global).

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • 2016

    Adapt to changes or not? The mediating effect of individual adaptability between social media and task performance

    Gao, Y., Zhang, X., Chen, A., Sun, Y. & Zhang, R., Mar 7 2016, Proceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016. Sprague, R. H. & Bui, T. X. (eds.). IEEE Computer Society, p. 2126-2135 10 p. 7427450. (Proceedings of the Annual Hawaii International Conference on System Sciences; vol. 2016-March).

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution