Keyphrases
Active Service
15%
Agent-based Modeling
11%
Agent-based Simulation
11%
Analytic Approach
11%
Bus Corridor
11%
Business Practices
11%
China
11%
Chronic Disease
11%
Commuters
11%
Complainant
11%
Corridor Problem
11%
Customer Behavior
23%
Customer Complaints
11%
Customer Service
76%
E-health
11%
Enhanced Awareness
11%
First Names
17%
Follow-up Services
11%
Fostering Creativity
11%
Humanization
14%
Humanized
11%
Identification Strategy
19%
Identity Cues
11%
Individual Adaptability
11%
Interdisciplinary Research
11%
Job Performance
11%
Many-to-many
11%
Mass Transit System
11%
Mediating Effect
11%
Mediating Role
11%
Online Physician
11%
Operations Management
11%
Pharmaceutical Industry
23%
Physician-induced Demand
11%
Product Recall
23%
Quality of Service
15%
Relationship Performance
11%
Service Awareness
11%
Service Intervention
23%
Service Request
14%
Social Learning
11%
Social Media
100%
Social Media Performance
11%
Social Media Platforms
21%
Southwest Airlines
17%
Text-dependent
11%
Tweets
25%
Twitter
25%
Valence
23%
Wasted Time
11%
Computer Science
Adaptive Performance
11%
Agent-Based Modeling
11%
Analytic Approach
11%
Backdoors
11%
Business Adoption
11%
Business Practice
11%
Customer Behavior
23%
Data Services
11%
Decision-Making
11%
Electronic Learning
11%
Evolutionary Dynamics
5%
Field Experiment
11%
Field Research
11%
Health Information
5%
Information Technology
11%
Initial Assumption
5%
Knowledge Management
11%
Knowledge-Sharing
13%
Management Study
7%
Mass Transit System
11%
Microblogging
11%
Misinformation
11%
Modeling and Simulation
11%
multi-agent
5%
Online Reputation
11%
Online Service
11%
Positive Effect
11%
Potential Consequence
11%
Potential Customer
11%
Practical Implication
5%
Reinforcement Learning
5%
Service Interaction
11%
Service Request
11%
Social Medium Platform
23%
Subjective Data
11%
Substitution Effect
11%
Underlying Mechanism
11%
User Engagement
11%
User Interaction
7%
