Keyphrases
Social Media
100%
Customer Service
73%
Service Intervention
26%
Pharmaceutical Industry
26%
Product Recall
26%
Twitter
26%
Social Media Platforms
19%
Quality of Service
17%
Active Service
17%
Humanization
15%
First Names
13%
Southwest Airlines
13%
Identification Strategy
13%
Job Performance
13%
China
13%
E-health
13%
Interdisciplinary Research
13%
Fostering Creativity
13%
Many-to-many
13%
Bus Corridor
13%
Mediating Role
13%
Agent-based Simulation
13%
Mass Transit System
13%
Relationship Performance
13%
Social Media Performance
13%
Agent-based Modeling
13%
Follow-up Services
13%
Operations Management
13%
Commuters
13%
Complainant
13%
Enhanced Awareness
13%
Corridor Problem
13%
Wasted Time
13%
Analytic Approach
13%
Customer Complaints
13%
Social Learning
13%
Humanized
13%
Individual Adaptability
13%
Physician-induced Demand
13%
Online Physician
13%
Text-dependent
13%
Identity Cues
13%
Mediating Effect
13%
Business Practices
13%
Service Awareness
13%
Chronic Disease
13%
Electronic Learning
13%
Task Performance
13%
Knowledge Management
13%
Social Tasks
13%
Computer Science
Social Media
39%
Customer Behavior
26%
Social Medium Platform
22%
Business Adoption
13%
Online Reputation
13%
Data Services
13%
Mass Transit System
13%
Knowledge Management
13%
Online Service
13%
Agent-Based Modeling
13%
Field Research
13%
Potential Customer
13%
Modeling and Simulation
13%
Field Experiment
13%
e-learning
13%
Service Interaction
13%
Information Technology
13%
Decision-Making
13%
Analytic Approach
13%
Business Practice
13%
Potential Consequence
13%
Substitution Effect
13%
Backdoors
13%
Service Request
13%
User Engagement
13%
Microblogging
13%
User Interaction
8%
Management Study
7%
Reinforcement Learning
6%
multi-agent
6%
Initial Assumption
6%
Practical Implication
6%
Health Information
6%
Evolutionary Dynamics
6%
