Johnson, J. M., Aug 2016, Reference and Information Services: An Introduction. Smith, L. & Wong, M. (eds.). 5 ed. Santa Barbara: Libraries Unlimited, p. 539-573 (Library and Information Science Text Series).
Research output: Chapter in Book/Report/Conference proceeding › Chapter
Johnson, J. M., 1998, Instruction and Training for Enhanced Reference Service: Using Hands-On Active Learning Techniques. Cerstvik Nolan, A. & Whitmore, M. P. (eds.). Pittsburgh: Library Instruction Publications, Vol. 2. p. 97-111 (Active Learning Series; no. 3).
Research output: Chapter in Book/Report/Conference proceeding › Chapter