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Research Output

Hazard rate estimation for call center customer patience time

Ye, H., Brown, L. D. & Shen, H., Jan 1 2020, (Accepted/In press) In : IISE Transactions.

Research output: Contribution to journalArticle

  • Call Center Arrivals: When to Jointly Forecast Multiple Streams?

    Ye, H., Luedtke, J. & Shen, H., Jan 2019, In : Production and Operations Management. 28, 1, p. 27-42 16 p.

    Research output: Contribution to journalArticle

  • Modeling and forecasting call center arrivals: A literature survey and a case study

    Ibrahim, R., Ye, H., L'Ecuyer, P. & Shen, H., Jan 1 2016, In : International Journal of Forecasting. 32, 3, p. 865-874 10 p.

    Research output: Contribution to journalArticle