20102020
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Fingerprint Fingerprint is based on mining the text of the expert's scholarly documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

Hazards Engineering & Materials Science
Call centres Business & Economics
Health insurance Engineering & Materials Science
Scheduling Engineering & Materials Science
Modeling Business & Economics
Literature survey Business & Economics
Mathematical transformations Engineering & Materials Science
Personnel Engineering & Materials Science

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Research Output 2010 2020

Hazard rate estimation for call center customer patience time

Ye, H., Brown, L. D. & Shen, H., Jan 1 2020, (Accepted/In press) In : IISE Transactions.

Research output: Contribution to journalArticle

Hazards
Health insurance
Scheduling
Mathematical transformations
Planning

Call Center Arrivals: When to Jointly Forecast Multiple Streams?

Ye, H., Luedtke, J. & Shen, H., Jan 2019, In : Production and Operations Management. 28, 1, p. 27-42 16 p.

Research output: Contribution to journalArticle

Call centres
Personnel
Simulation study
Empirical study
Service system

Modeling and forecasting call center arrivals: A literature survey and a case study

Ibrahim, R., Ye, H., L'Ecuyer, P. & Shen, H., Jan 1 2016, In : International Journal of Forecasting. 32, 3, p. 865-874 10 p.

Research output: Contribution to journalArticle

Literature survey
Call centres
Modeling
Uncertainty
Time-varying
Call centres
Factors
Curiosity
Discrete event simulation
Empirical analysis