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2019

Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

Tsarenko, Y., Strizhakova, Y. & Otnes, C. C., May 1 2019, In : Journal of Service Research. 22, 2, p. 139-155 17 p.

Research output: Contribution to journalArticle

2018

Royalty: marketplace icons

Otnes, C. C. & Maclaran, P., Jan 2 2018, In : Consumption Markets and Culture. 21, 1, p. 65-75 11 p.

Research output: Contribution to journalArticle

2016

Defining and differentiating marketplace tranquility

Otnes, C. C., Oh, H. & Mehta, R. P., Jan 1 2016, In : Advances in Consumer Research. 44, p. 572-575 4 p.

Research output: Contribution to journalArticle

The stigma turbine: A theoretical framework for conceptualizing and contextualizing marketplace stigma

Mirabito, A. M., Otnes, C. C., Crosby, E., Wooten, D. B., Machin, J. E., Pullig, C., Adkins, N. R., Dunnett, S., Hamilton, K., Thomas, K. D., Yeh, M. A., Davis, C., Gollnhofer, J. F., Grover, A., Matias, J., Mitchell, N. A., Ndichu, E. G., Sayarh, N. & Velagaleti, S., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 170-184 15 p.

Research output: Contribution to journalArticle

2015

Exploring consumer preferences for hedonic and utilitarian food attributes

Maehle, N., Iversen, N., Hem, L. & Otnes, C. C., Dec 7 2015, In : British Food Journal. 117, 12, p. 3039-3063 25 p.

Research output: Contribution to journalArticle

Identity-based motivations and anticipated reckoning: Contributions to gift-giving theory from an identity-stripping context

Klein, J. G., Lowrey, T. M. & Otnes, C. C., Jul 1 2015, In : Journal of Consumer Psychology. 25, 3, p. 431-448 18 p.

Research output: Contribution to journalArticle

Review: J. Beckman's American fun: Four centuries of joyous rebellion

Otnes, C. C., Sep 3 2015, In : Consumption Markets and Culture. 18, 5, p. 478-480

Research output: Contribution to journalArticle

The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts

Zayer, L. T., Otnes, C. C. & Fischer, E. M., Aug 14 2015, In : Journal of Service Research. 18, 3, p. 303-317 15 p.

Research output: Contribution to journalArticle

2014

Product-agency benefits: Consumer perspectives and strategic implications

Otnes, C. C., Ruth, J. A. & Crosby, E. M., May 2014, In : European Journal of Marketing. 48, 5-6, p. 878-898 21 p.

Research output: Contribution to journalArticle

2012

The Language of Marketplace Rituals: Implications for Customer Experience Management

Otnes, C. C., Ilhan, B. E. & Kulkarni, A., Sep 1 2012, In : Journal of Retailing. 88, 3, p. 367-383 17 p.

Research output: Contribution to journalArticle

2011

Consumers' perceptions of the dimensions of brand personality

Maehle, N., Otnes, C. & Supphellen, M., Sep 1 2011, In : Journal of Consumer Behaviour. 10, 5, p. 290-303 14 p.

Research output: Contribution to journalArticle

2008

The Use of Persuasion Management Strategies by Identity-Vulnerable Consumers: The Case of Urban Heterosexual Male Shoppers

Tuncay, L. & Otnes, C. C., Dec 1 2008, In : Journal of Retailing. 84, 4, p. 487-499 13 p.

Research output: Contribution to journalArticle

2007

Pursuing parenthood: Integrating cultural and cognitive perspectives on persistent goal striving

Fischer, E., Otnes, C. C. & Tuncay, L., Dec 1 2007, In : Journal of Consumer Research. 34, 4, p. 425-440 16 p.

Research output: Contribution to journalArticle

2005

Shopping with consumers: Reflections and innovations

Lowrey, T. M., Otnes, C. C. & McGrath, M. A., Jan 1 2005, In : Qualitative Market Research. 8, 2, p. 176-188 13 p.

Research output: Contribution to journalArticle

2004

An investigation of the power of emotions in relationship realignment: The gift recipient's perspective

Ruth, J. A., Brunel, F. F. & Otnes, C. C., Jan 1 2004, In : Psychology and Marketing. 21, 1, p. 29-52 24 p.

Research output: Contribution to journalArticle

2002

Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context

Ruth, J. A., Brunel, F. F. & Otnes, C. C., Dec 1 2002, In : Journal of the Academy of Marketing Science. 30, 1, p. 44-58 15 p.

Research output: Contribution to journalArticle

2001

Perceptions and realities of male shopping behavior

Otnes, C. & McGrath, M. A., Mar 1 2001, In : Journal of Retailing. 77, 1, p. 111-137 27 p.

Research output: Contribution to journalArticle

1999

Career Preparation: An Examination of Leadership Behavior among Agency Creatives

Treise, D. M., Oviatt, A. A. & Otnes, C. C., May 1 1999, In : Journal of Advertising Education. 3, 1, p. 25-34

Research output: Contribution to journalArticle

Gift receipt and the reformulation of interpersonal relationships

Ruth, J. A., Otnes, C. C. & Brunel, F. F., Mar 1999, In : Journal of Consumer Research. 25, 4, p. 385-402 18 p.

Research output: Contribution to journalArticle

Making magic ↖ consumption: A study of white-water river rafting

Arnould, E. J., Price, L. L. & Otnes, C., Jan 1 1999, In : Journal of Contemporary Ethnography. 28, 1, p. 33-68 36 p.

Research output: Contribution to journalArticle

Understanding the “social gifts” of drinking rituals: An alternative framework for psa developers

Treise, D., Walburg, J. M. & Otnes, C. C., 1999, In : Journal of Advertising. 28, 2, p. 17-31 15 p.

Research output: Contribution to journalArticle

1997

New Research on Consumption Rituals

McGrath, M. A. & Otnes, C. C., 1997, In : Journal of Ritual Studies. 11, 2, p. 35-45 11 p.

Research output: Contribution to journalArticle

Toward an understanding of consumer ambivalence

Otnes, C., Lowrey, T. M. & Shrum, L. J., Jun 1997, In : Journal of Consumer Research. 24, 1, p. 80-93 14 p.

Research output: Contribution to journalArticle

1996

Something old, something new: Exploring the interaction between ritual and advertising

Otnes, C. & Scott, L. M., Jan 1 1996, In : Journal of Advertising. 25, 1, p. 33-50 18 p.

Research output: Contribution to journalArticle

1995

Shopping with consumers usage as past, present and future research technique

Otnes, C. C., McGrath, M. A. & Lowrey, T. M., Apr 1995, In : Journal of Retailing and Consumer Services. 2, 2, p. 97-110 14 p.

Research output: Contribution to journalArticle

Unacquainted influencers: When strangers interact in the retail setting

McGrath, M. A. & Otnes, C., Mar 1995, In : Journal of Business Research. 32, 3, p. 261-272 12 p.

Research output: Contribution to journalArticle

1994

All I Want for Christmas: An Analysis of Children's Brand Requests to Santa Claus

Otnes, C., Kim, Y. C. & Kim, K., Jan 1 1994, In : The Journal of Popular Culture. 27, 4, p. 183-194 12 p.

Research output: Contribution to journalArticle

Ritual Socialization and the Children's Birthday party: The Early Emergence of Gender Differences

Otnes, C. C. & Von Glinow, M. A., 1994, In : Journal of Ritual Studies. 8, 1, p. 73-93

Research output: Contribution to journalArticle

Views on Advertising Curricula from Experienced ‘Creatives’

Oviatt, A. A., Treise, D. M. & Otnes, C. C., Dec 1 1994, In : The Journalism Educator. 49, 4, p. 21-30

Research output: Contribution to journalArticle

Yes, Virginia, There Is a Gender Difference: Analyzing Children's Requests to Santa Claus

Otnes, C., Kim, K. & Kim, Y. C., Jan 1 1994, In : The Journal of Popular Culture. 28, 1, p. 17-29 13 p.

Research output: Contribution to journalArticle

1993

Gift Selection for Easy and Difficult Recipients: A Social Roles Interpretation

Lowrey, T. M., Kim, Y. C. & Otnes, C. C., Sep 1 1993, In : Journal of Consumer Research. 20, 2, p. 229

Research output: Contribution to journalArticle

Reflections on Advertising Education: ‘New Creatives’ Speak Out

Otnes, C. C., Spooner, E. & Treise, D., 1993, In : Journalism and Mass Communication Educator. 47, p. 9-17

Research output: Contribution to journalArticle