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Fingerprint Fingerprint is based on mining the text of the expert's scholarly documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

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Research Output 1993 2019

Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

Tsarenko, Y., Strizhakova, Y. & Otnes, C. C., May 1 2019, In : Journal of Service Research. 22, 2, p. 139-155 17 p.

Research output: Contribution to journalArticle

Electric grounding
Anchors
Health care
Restoration
customer

Reflections on romantic gift exchange: An intersectional conversation

Otnes, C. C. & Arias, R. A., Jan 1 2018, Gifts, Romance, and Consumer Culture. Taylor and Francis, p. 237-252 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

gift
conversation
intersectionality
masculinity
creativity

Royalty: marketplace icons

Otnes, C. C. & Maclaran, P., Jan 2 2018, In : Consumption Markets and Culture. 21, 1, p. 65-75 11 p.

Research output: Contribution to journalArticle

Social Media
Mass Media
Aptitude
Marriage
Life Style

Gender, sexuality and consumption

Maclaran, P., Otnes, C. C. & Zayer, L. T., Feb 10 2017, Routledge Handbook on Consumption. Taylor and Francis, p. 292-302 11 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

sexuality
gender

Mind, self and consumption: George Herbert Mead

Otnes, C. C., Dec 14 2017, Canonical Authors in Consumption Theory. Askegaard, S. & Heilbrunn, B. (eds.). Taylor and Francis, p. 113-119 7 p.

Research output: Chapter in Book/Report/Conference proceedingChapter